Washing instructions are printed on a black tag inside our garments. Following our garment instructions will help make sure that your gear has a long, interesting life. In general, washing your gear in cold or warm water with mild laundry detergent will do the trick. We recommend drying our Down products on low-tumble dry with clean tennis balls to restore fluff. For Poly products, dry on low-tumble dry, no need for tennis balls. DO NOT bleach, iron, or use fabric softener.

Unfortunately, we do not ship to international addresses at this time. We do not ship to PO Box addresses - no exceptions.

In-stock merchandise is usually processed and shipped within 1-2 business days. Please note: orders placed after 4pm EDT on a Friday and over the weekend will not be processed and shipped until the following 1-2 business days. Customers will receive an additional email once the order is shipped. Outdoor United will let you know by a follow-up message if the merchandise you have selected is out of stock or if we need to confirm availability.

You will receive a confirmation email, to the address provided once your item ships.

Customers will receive an email with tracking information to the address provided once your item ships.

Yes. Paypal is an accepted method of payment at checkout.

No. Amazon Pay is not an accepted method of payment at this time.

Our promo codes are time sensitive and updated frequently. Please feel free to reach out to our customer service team if you are having trouble. support@outdoorunited.com

Unfortunately, we do not have gift cards available for purchase at this time.

We hope you love your product as much as we loved making it but if you find that you don’t love as much as you thought you would and would like to return it, we get it, it happens! Returns and exchanges are accepted within 30 days from the shipped date. To submit a return request, please visit email us at support@outdoorunited.com. You will need to provide the order number, name on the order, address on the order, and email address used to make the purchase. Please do let us know the reason for the return in the email.

PLEASE NOTE: If you choose to use the return label we provide, a flat fee of $8.95 will be deducted from the amount of your refund. If you choose not to use the return label we provide, we recommend using a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. Outdoor United will not be responsible for any of the above mentioned lost or damaged products. Once the above mentioned is completed, please print and include inside your box, then ship back to Outdoor United.

US Return Policy: Outdoor United offers full refunds, excluding shipping, for all returns within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached. While most items are eligible for return, all items marked FINAL SALE are ineligible for refunds, exchanges, or store credit.

Should you need a different size or you changed your mind on the style, it's no problem! We realize decisions about fit and style can change in an instant! Returns and exchanges are accepted within 30 days from the shipped date. To submit an exchange request, please email us at support@outdoorunited.com. You will need to provide the order number, name on the order, address on the order, and email address used to make the purchase. Please do let us know the reason for the return in the email. If this is an exchange for the same item but a different style, please indicate that in the details of the exchange request. If this is an exchange for a different item, please note the item requested and size. The balance/overage will then be charged/refunded to the original form of payment.

PLEASE NOTE: If you choose to use the return label we provide, a flat fee of $8.95 will be deducted from the amount of your refund. If you choose not to use the return label we provide, we recommend using a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. Outdoor United will not be responsible for any of the above mentioned lost or damaged products. Once the above mentioned is completed, please print and include inside your box, then ship back to Outdoor United.

US Return Policy: Outdoor United offers full refunds, excluding shipping, for all returns within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached. While most items are eligible for return, all items marked FINAL SALE are ineligible for refunds, exchanges, or store credit.

Once your return is received by Outdoor United and processed by our customer service team, your refund will be processed to the original form of payment. That will take 3-5 business days dependent upon the rules of your bank.

We do not accept refunds, exchanges, or returns of any Outdoor United products purchased from 3rd party retailers. (i.e Amazon, Macys, Lord & Taylor, Bloomingdales, etc. ) To initiate a return/exchange request, please contact said retailer directly.

If you received the wrong product from Outdoor United, or it arrives defective or damaged in transit, please contact customer service via phone or email. We will make sure to resolve the situation as soon as possible.

PHONE: 212-461-4340

EMAIL: support@outdoorunited.com

A cancelled order may be due to various reasons: Invalid billing address, invalid shipping address, insufficient funds, fraud, or an item being out of stock.

Please send any information to  us via our CONTACT page.

Yes, however we only collaborate with individuals/companies that share our vision for environmental consciousness and ethical fashion. If that's you, we would love to hear from you! please email us at press@outdoorunited.com